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Article

Accelerating analytics to navigate COVID-19 and the next normal

– Organizations are standing up analytics capabilities in a matter of weeks to inform business responses to COVID-19 challenges and prepare for the future. Here’s how.
Article

A transformative moment for philanthropy

– Here’s how the positive changes in individual and institutional philanthropy sparked by the COVID-19 pandemic can take root and grow.
Article

Elevating customer experience excellence in the next normal

– Companies that make the right investments now could build an enduring advantage in serving customers. Three priorities will be... key.
Article

As physical doors close, new digital doors swing open

– The penetration of online commerce is lower in Australia than in the United States or Europe. But the lockdown is closing the... gap.
Article

Return: A new muscle, not just a plan

– Return is not a phase; it’s a way of operating. A nerve center can help build the capabilities that businesses need in the “next... normal.”
Article

COVID-19 and US higher education enrollment: Preparing leaders for fall

– A college’s first-year class helps define the student experience and heavily influences the institution’s finances.... Higher education leaders are concerned about what will happen in the fall; our latest survey insights can help.
Article

From thinking about the next normal to making it work: What to stop, start, and accelerate

– As businesses step into the post-coronavirus future, they need to find a balance between what worked before and what needs to... happen to succeed in the next normal.
Executive Briefing

COVID-19: Implications for business

– Our latest perspectives on the coronavirus outbreak, the twin threats to lives and livelihoods, and how organizations can prepare... for the next normal.
Article

From surviving to thriving: Reimagining the post-COVID-19 return

– For many, the toughest leadership test is now looming: how to bring a business back in an environment where a vaccine has yet... to be found and economies are still reeling.
Article

Safeguarding our lives and our livelihoods: The imperative of our time

– We must solve for the virus and the economy. It starts with battling the virus.

Curated PDF collections

Navigating to the next normal: The first 100 insights

Our first 100 articles addressing the challenges of tackling the COVID-19 pandemic, presented in four thematic collections. Curated insights to help leaders in the public, private, and social sectors overcome the crisis—and remake the future.

Data visualization

Charting the path to the next normal

A daily chart that helps explain a changing world—during the pandemic and beyond.

Article

Helping US healthcare stakeholders understand the human side of the COVID-19 crisis: McKinsey Consumer Healthcare Insights

– Healthcare stakeholders on the front lines of the COVID-19 pandemic must understand not only the disease itself, but also consumers’... questions, concerns, and behaviors. Our recent rapid-research effort in the US provides some early insights.
Survey

The coronavirus effect on global economic sentiment

– Economic sentiment has improved since last month, per our latest survey of global executives on COVID-19 and the economy. Still,... their near-term outlook remains more negative than positive.
Interview

How the CFO enables the board’s success—during COVID-19 and beyond

– Two board experts explain how in times of crisis or transformation, the CFO can serve as a rock in the boardroom, a critical arbiter... of difficult decisions, and a scout for the future.
Article

How the German Mittelstand is mastering the COVID-19 crisis

– A comprehensive survey sheds light on the economic impact of the COVID-19 crisis on Mittelstand enterprises: their outlook, key... success factors in mastering the shutdown, and the way out of the crisis.
Article

Lessons from the military for COVID-time leadership

– “Mission command” and other military principles can guide policy makers and business leaders thrust into crisis.
Article

Beyond contactless operations: Human-centered customer experience

– As we look forward to the next normal, consumers are already demonstrating a preference for companies that deliver great service... while reducing risks all along the customer journey.
Article

Consumer organization and operating models for the next normal

– Many consumer-goods companies and retailers have risen to the challenges presented by the pandemic. Seven core practices can help... them keep what has worked and prepare for what lies ahead.
Article - McKinsey Quarterly

Diversity still matters

– Inclusion and diversity are at risk in the crisis—but are critical for business recovery, resilience, and reimagination.
Article

Lessons from the generals: Decisive action amid the chaos of crisis

– Inspiration drawn from crisis-management professionals can help decision makers in the COVID-19 pandemic.
Article

No going back: New imperatives for European banking

– Now is the time for Europe’s banking leaders to reimagine how their institutions operate and their role in society.
Article

Scaling rapid workforce conversion during COVID-19

– Amid crisis disruption or when preparing for the next normal, quickly delivering practical, flexible learning can help shape a... business’s recovery profile. Here’s how.
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Surveys

Financial decision-maker sentiment during the COVID-19 pandemic: A global perspective

– We are tracking financial decision-maker sentiment and behavior across multiple countries to provide facts and insights that will... help finance and business leaders navigate throughout the crisis.

How B2B decision makers are responding to the coronavirus crisis

– With governments and organizations still working to contain COVID-19 and stem the growing humanitarian toll it is exacting, the... effects on customer behaviors are beginning to ripple across the B2B landscape.

Reimagining food retail in Asia after the COVID-19 pandemic

– New survey results suggest where, and how, food retailers in Asia might rethink their businesses in the wake of COVID-19.

Global surveys of consumer sentiment during the coronavirus crisis

– Consumer optimism varies by country depending on what stage each country is in the coronavirus contagion cycle.

Contact McKinsey about coronavirus response