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Public Sector Insights

Article

How Singapore is harnessing design to transform government services

– Singapore has put design at the heart of its public sector improvement initiatives—making it a potent source of learning for other governments.
Article

The future of work in black America

– Research shows that automation trends may be widening the racial wealth gap. This article reveals possible interventions that... may help African American workers prepare for the future.
Article

The business of running state government operations

– New research from the National Association of State Chief Administrators and McKinsey looks at critical issues for state chief... administrative officers in real estate, risk management, and digital government.
Interview

An interview with former Peruvian Minister of Education Jaime Saavedra

– Jaime Saavedra came from the World Bank to lead the Education Ministry in his native country of Peru with a commitment to improve... quality across the public education system.
Video

Leading a transformation in the Department of Veterans Affairs

– The assistant secretary for enterprise integration at the US Department of Veterans Affairs discusses the agency’s ongoing transformation... and how it’s benefiting the veterans it serves.

Featured Publications

Customer Experience in the Public Sector

Government agencies that focus on strengthening customer service serve people better.
Report

The opportunity in government productivity

– Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or... boost outcomes at no extra cost.
Collection

How to improve student educational outcomes

To understand what matters in student achievement, we applied analytics to data from the Program for International Student Assessment... (PISA), administered by the Organisation for Economic Co-operation and Development (OECD). These reports take on a few of the most active debates: Do mindsets matter? If so, to what extent? What teaching practices work best? Does technology help?

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Article

Building operational excellence in higher education

– The example of one university shows the potential value in transforming administrative operations.
Video

A Nobelist on government’s role, the power of ideas, and how to measure progress: An interview with Paul Romer

– “Ideas mean that we can have sustained economic growth, and we will not only have more stuff but be better people.”
Article

How state and local governments win at attracting companies

– Governments with the most effective business-attraction programs deploy comprehensive economic-development strategies.
Article

The global case for customer experience in government

– The latest research shows: when government agencies offer a better customer experience, they deliver measurable impact across... multiple priorities. Public-sector leaders should pick their spots and be bold.
Article

Fiscal resilience: Tools to manage state budgets in an age of uncertainty

– When the next economic downturn comes, states will need to be more deliberate about how they manage expenditures and revenues... than ever before.
Article

Enabling at-scale government transformations through partner support

– Many governments are working with philanthropic organizations on transformation efforts. Both sides can take steps to assure they... get the most out of the relationship.
Article

How customs agencies can help special economic zones succeed

– When agencies have a seat at the table and participate in areas such as governance and stakeholder relations, these zones have... the best chance of promoting economic growth.
Article - McKinsey Quarterly

The public sector gets serious about customer experience

– As public expectations rise, government agencies are doubling down on improving service delivery to delight their customers.
Report

The economic impact of closing the racial wealth gap

– The persistent racial wealth gap in the United States is a burden on black Americans as well as the overall economy. New research... quantifies the impact of closing the gap and identifies key sources of this socioeconomic inequity.
Commentary - Voices on Infrastructure

Building the infrastructure for the future of mobility

– Our road and rail infrastructure is not ready for the future of mobility. Owners and operators should act now or risk being left... behind.
Commentary - Voices on Infrastructure

Declining bus ridership: Improving the efficiency of transit networks

– Transport authorities are navigating lower public-transit ridership, declining air quality, and growing financial pressures. Integrating... bus networks into the broader urban infrastructure is key.
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